Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 hereinafter, to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.
Therefore, this exclusion also applies to products that are distributed or sold by a retailer or any other third party, whether or not authorized by the Vendor.
It is mandatory that the Products be returned according to the following steps:
The Customer must contact the Customer Department Tel : 0800 40 47 783 (from Monday till Thursday, 9:00 am to 1:00 pm and 2:00 pm to 5:00 pm, and on Fridays form 09:00 am to 12:00, except on French Bank Holidays) or by sending an email to : email@example.com specifying clearly the Order Number
If a remote inspection of the product is not sufficient, the Customer Department will give you a return number
You will then receive via email a return label under PDF format
Customer must carefully pack the product in a parcel of his choice. The parcel must be tightly closed with scotch tape
The label received need to be printed out and added onto the box and the drop off to DPD parcel shop
It is specified that the damage or loss of Products upon their return falls within the Customer’s responsibility.
The corresponding shipment costs are borne by the Vendor at the standard rate.
After verification of the reason for return of a Product and inspection of its conformity, the Vendor accepts or refuses its return.
In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.
When the return is approved by the Vendor, and the Customer desires an exchange of Product, the latter must place a new order after reimbursement of the returned product by the Vendor.