Are returns free of charge?

Christmas 2022 : 

We've extended our returns policy for Christmas 2022. Orders placed from 19 November - 15 December 20222 can be returned up until 15 January 2023.

Order placed after 15 December are subject to standard policy of 30 days.

Returns are free of charge for countries listed below:

United Kingdom, Germany, Spain, France, Austria, Belgium, Denmark, Italy, Luxembourg, Netherlands, Sweden, Portugal, Finland, Estonia, Lithuania, Latvia, Ireland, Hungary, Greece, Bulgaria, Croatia, Slovenia, Slovakia, Romania

Returns will be charged 10 € for country listed below:

Czech Republic, Poland

You can also choose to support the cost and ship on your own.

You get one free return per order. Additional returns of the same order will be at your expense. You have 30 days from the sipping of your order to return it.

How to return my order?

Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 of GTS to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.

If you are in EU/UK ,to register your return, you just need to click this link: 

Start your return

And follow online instructions.

Textile Products must be just like brand new, not washed and not creased. All returned articles must be folded neat and tidy, properly packed in original wrapping, and must include all labels. Failure to comply will result in return refusal.

We do not offer exchanges on, please place a new order to purchase another size, colour or product.

In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.

Once the return has been received at the warehouse, the package will be managed within 7 working days maximum. You will be refunded on initial method payment within 2 working days.

Unless any of the warranties specified in article 9 of GTS is put into play, the Customer commits to return the Products in their initial packaging including all of their accessories: instructions for use, carton labels with bar code, individual plastic packaging, etc.).

If you have any questions, feel free to contact us using contact page.