COVID-19 & BREXIT REGULATIONS: Click here for more info.

Info COVID-19 & BREXIT

BREXIT CONSEQUENCES ON UK SHIPPING

 07/01/2020

As UK is now out of the EU from 01/01/20 SALTY CREW  has made the following decisions as a consequence.

Your order will be shipped with DPD Netherlands only.

SALTY CREW orders must go through customs duty and this will delay your shipment.

We are expecting the delivery to take 5 to 7 working days.

SALTY CREW will still accept returns but will not offer free returns labels anymore.

Customers must now send goods at their own cost.

Customers must contact customer service to arrange a return.

Please note that new returns policy only concerns orders placed on 07/01/2020 or after only.

If you placed an order before and want to make a return please contact support to find the easiest way to do it.

Exchanges are no longer permitted - the customer will be refunded for the initial amount of their order.

We are sorry for any inconvenience  this may cause.

 Thank you for your understanding.

SALTY CREW EUROPE

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REST OF EUROPE UPDATE (05/01/2021)

Our main warehouse in the Netherlands is fully operational and your orders are being prepared as usual with no delay.However please be aware that there might be some transit time delay and delivery restrictions specific to your country. Please keep this in mind.

Delivery with DPD : https://www.dpd.com/nl/en/parcel-alert/

Delivery with UPS: https://www.ups.com/fr/en/about/news/important-updates.page

 Please note that the returns service via DPD parcel shops has been suspended in some parts of Europe. If there is no parcel shop open around you we will organize a home pick-up (via our forwarder DPD). 

 Stay safe,

  SALTY CREW EUROPE

 

 

 

 

 

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