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The Products are delivered to the address indicated by the Customer upon the placement of his order, which must be located in one of the following countries:
- Great Britain
However, no delivery will be made in the following territories:
- The Canaries, the Balearic Islands, and the enclaves of Ceuta and Melilla, the Principality of Andorre,
- The French Overseas departments and Territories (presently the Overseas Departments and Regions, the overseas communities and French Polynesia), Corsica, the Principality of Monaco,
- The Channel Islands of Jersey and Guernsey, Northern Ireland.
Orders are prepared and shipped from the Vendor’s warehouse in the Netherlands. The delivery time and costs depend on the specific arrangements for preparing the order, the mode of delivery that is selected and the destination.
Under no circumstance shall the Vendor be held responsible for any late delivery due to erroneous or incomplete indications of the address.
The tariffs and delivery times are indicated in the table below.
As specified in article 3 above, the delivery times are indicated in business days (Monday through Friday, apart from public holidays). Orders placed on a Friday, Saturday, Sunday or public holiday in Europe are processed only on the following Monday or business day.
These delivery times do not take into account preparation of the order; therefore, an additional day is to be added for any order placed after 2:00 p.m. (GMT+1h). Any order placed before 2:00 p.m. (GMT+1h) will be processed during that day.
Also, during certain periods, particularly during sales and inventories or during periods of unusually heavy demand, as an exception, the delivery times may be somewhat longer that normal.
Standard home delivery (DPD)
Express delivery UPS (UPS STANDARD)
3 to 5 working days
2 to 3 working days
Prices VAT included
Free shipping cost for an order value equal to € 35.00 only applicable for Standard Delivery. If buyer chooses an Express Delivery the shipping cost will be entirely covered by the buyer.
Upon the Vendor’s confirmation of the order, the Customer is advised of the time for delivery of his order and the delivery monitoring number will be transmitted to him. He will then be able to connect to the shipper’s site via a hypertext link to monitor the forwarding of his order.
The delivery date is the date on which the Customer or a third party designated thereby, other than the shipper, receives the Products, or the date of first notice of delivery.
It is in the Customer’s best interest that, upon receipt of the Products, he verifies the condition thereof and state to the shipper or the Vendor the necessary reservations in the event of missing, damaged or defective Products or any other abnormalities therein that may be observed, including those on the parcel or packaging, within 48 hours.
Within the same time, for rapid and satisfactory redress of the abnormality, the Customer must contact the Vendor’s Customer Department at the telephone number indicated in article 12 hereinafter.
The Vendor extends its best effort to comply with the specified time limits; however, it shall not be held responsible for delays imputable to the shippers.